Privacy Policy

1. About Us

West Horsley Dairy is committed to preserving the privacy of all visitors to

Please read the following privacy policy to understand how we use and protect the personal information that you provide to us when you use this website. By entering your personal information in the West Horsley Dairy website you accept that we may retain your information and it may be held by West Horsley Dairy and any third party company which processes it on our behalf.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any change. This Privacy Policy was most recently updated on 01 December 2009.

2. Information that we collect from you

When you visit this website we may collect the following information:

  • your name and contact information, delivery address and email address;

We may collect information about your use of our website, including by way of requesting information from you on a voluntary basis or by the use of third party software to capture information about your visit. This is designed to help us improve the quality of our service.

3. Use of your information

All information collected via our website is used to operate and improve the service we offer you and in particular for the following purposes:

  • for internal record keeping;
  • to monitor and improve the milk&more website, our goods and services;
  • to conduct market research including statistical analysis of customer behaviour; and

4. Direct Marketing

We would like to provide you with information about new products, promotions, special offers and other information which we think you may find interesting. We may also contact you to take part in market research to help us improve our service. We may send you such information by mail, leaflets, telephone or email. It is your choice whether to opt in to this kind of communication by informing us by email

5. Disclosure of your information

The information you provide to us may be given to the staff working within West Horsley Dairy and third parties who act for us for the purposes set out in this policy (such as processing payments through a secure network) or for other purposes approved by you unless you tell us that you do not wish this to happen. Those third parties process information, handle competitions and promotions and provide support services on our behalf.

We will not transfer, disclose, sell, distribute or lease your personal information to third parties other than those mentioned above, unless we have your permission or are required by law. We will not transfer your information out of the European Economic Area under any circumstances.

6. Cookies

We use cookies for certain areas of our website. Cookies are files that store information on your hard drive or browser that means that our website can recognise that you have visited our website before.

They make it easier for you to maintain your preferences on the website, and by seeing how you use the website, we can tailor the website around your preferences and measure usability of the website.

You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting "Tools/Internet Options" and reviewing your privacy settings or selecting "delete cookies". This may prevent you from taking full advantage of the website. You can find out how to do this for your particular browser by clicking "help" on your browser's menu.

7. Accessing and updating

You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please contact us.

8. Linking

We may link to other websites, which are not within our control. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.

9. Contact us

All comments, queries or requests relating to our use of your information are welcomed and should be addressed to us using the contact form.

If you have any feedback about a West Horsley Dairy product you have bought, please contact us by phone or via the contact form.